Our COVID-19 Emergency Preparedness Plan is in Effect

What to Expect


Each of our eight branches utilizes the same consistent guidelines and procedures for handling your inquiry or taking a referral for home health care. Referrals are usually initiated with a phone call to one of our branch offices from a hospital social worker, discharge planner, family member or from your primary care physician. Very often referrals are faxed to our branch office from the discharging hospital and will include a physician’s order and other necessary personal and clinical history information for the potential new home care client.

Insurance coverage information and other documents will be requested to complete the assessment and to develop a plan of care specific to each client’s care needs or desires.


A RN or PT Case Manager will review all information provided from the referring party and follow-up, as needed, with the discharging hospital or facility to ensure all necessary paperwork and information is provided to complete a free home care assessment and that the client meets coverage guidelines.

The Comprehensive Assessment
The RN Case Manager will contact the new client or responsible Third Party at the hospital, facility or in the home (if already discharged) to schedule the free assessment. This process can take up to two hours and questions will need to be answered by the client or a responsible family member during the assessment.

Our staff will collaborate with the client to create a customized care plan that addresses the client’s goals and coordinates with the provider’s care.

Plan of Care

A Plan of Care will be developed by the Case Manager and the client from information gathered during the referral, assessment and admission process, including documentation collected from discussions with the client and/or family members.

The Plan of Care will blend the physician’s objectives and client’s objectives to establish the various cares to be provided, frequency and the skill level needed from caregivers. Caregivers involved may be a mix of skilled nurses, home health aides, therapists or other companions/homemakers.

Still Have Questions?

We invite you to visit our Frequently Asked Questions (FAQ) to possibly address and answer any of your questions.

“The staff here did an outstanding job taking care of my mom.”

– Janet B.